PSU Infrastructure (Telephone & Network) Services

Phone and Network systems are a pivotal part of any university setting. Although useful, they can be difficult to understand and manage. In order to understand different phone options offered by PSU as well as how to use those phones and data to your advantage, below are instructions and guides provided to assist you. In addition, you will find pricing information for both network and telephone resources. Please note the instructions that are WFH (work from home) Friendly are identified with an * . 

General Information

  • Learn About The PSU Phone System Upgrade
  • Faculty and Staff Telephone Services Overview
  • Network Services Overview
  • Digging in the Area
  • Telecommunications Overview
  • General Policies
  • Service Request Policies
  • Telecom and Billing Details
  • Premise Distribution Specifications (04/17/2021)
  • Available Phones

The current University phone system was manufactured in the 1980's.  It has done its job and then some!  However, support on that system is ending soon and parts are difficult to find.  Therefore,  we are in the process of replacing the current system with something more modern and agile.  Please check out the details of the new phone upgrade and view frequently asked questions.  This will allow you to understand the options that you will have available to you and your team.


Pittsburg State University Telecommunications provides telephone, operator, call accounting and voice mail service to students, faculty, and staff. The campus is served by a Nortel CS1000M PBX providing service to 2100 campus extensions. A 37' x 17' switchroom, with 18" raised floor, dual HVAC units for environmental control and backup natural gas powered generator are contained in an addition to the existing ITS facilities in Kelce. The CS1000M PBX is fully IPE equipped and serves the campus over both copper and fiber facilities.

Emergency phones are located across campus and are in all campus elevators for safety purposes.

PSU has robust wired and wireless networks that are regularly enhanced to ensure the best quality of service for PSU clients.  We are a founding and voting board member of KanREN (The Kansas Research and Education Network). The KanREN network and client services divisions have served PSU extremely well for many years.  We currently have a 10 Gbps connection from PSU to the internet through KanREN with 2 distinct campus demarcations that allows PSU to offer a redundant network for our clients in the event of an outage beyond campus borders.

The PSU wireless network is GUSNet.  You can learn all about the options that you have with GUSNet at the GUSNet home page, including guest connections and specialized SSID names for PSU events. 

There are infrastructure fees associated with all network services that can be found below on the Telephone and Network Services Page under Infrastructure Services & Pricing. 


If you are doing any construction or digging in the area, please call Kansas One Call for utility locates. 1-800-344-7233.
Telecommunications and Network Services are both operated for the campus by ITS.  PSU communications are carried over both copper and fiber. The Nortel phone switch serves approximately 2100 phones and voicemail boxes for the campus and residence halls. Emergency phones are located across campus and are in all elevators for safety purposes. In emergency situations, individuals should dial 911 as we are an official Public Safety Answering Position. These calls are received by the University Police and will provide the quickest response.

Personal Use of Telephone:  Executive Order 03-03

Contracting Services:  Contracting services offered from vendors other than the Information Technology Services may result in charges being applied to the responsible department. A list of possible services includes, but is not limited to - long distance calling plans, voice mail services, email services, personal 800 numbers, or calling cards. ITS is the registered owner of all the telephone numbers and will incur fee charges. If this happens, ITS could levy a $30.00 charge to the responsible department, in addition to any additional charges for the services. To avoid this fee, hassle, and unpleasantness simply say NO when asked to sign up for any service. These services may be offered through multiple media types, such as: online, mailings, soliciting calls. The rule should be that if a phone number is requested for billing, the PSU extension may not be used. The state dictates that all funded agencies must use the state's network for telecommunications purposes. This allows keeping costs down when negotiating fees.

Use of University Telephone Numbers:  The telephone numbers at Pittsburg State University are owned by Pittsburg State University's Telecommunications Department, a State of Kansas subdivision. Users are neither the registered owner, nor agents for the owner of any phone numbers here at PSU. Therefore neither rights nor privileges are granted to the user to sign up for any services including calling plans, voice mail services, toll free numbers, etc. which bill directly to the telephone number.


Equipment and Service Requests:  

Departments are responsible for determining the type of telephone equipment and service an employee needs to fulfill job requirements. Types of service include: single-line phone, multiple-line phone, cellular phone,  long distance service, etc.  All costs related to such services are the responsibility of the department including installation, modifications and on-going fees related to the use of the equipment or services.

The following are services provided by telecommunications:

  • New telephone installation and service
  • Telephone service moves
  • Restrictions or changes to telephone service (no long distance service, etc)
  • Voice mail
  • Caller ID and display names
  • Cellular phone service
  • Estimates involving remodeling, renovation or new construction

Requests should be directed to the ITS Service Center here.

Moves, Adds, and Changes to Telephone Service: 

All requests for moving, adding or changing telephone service should be submitted by an authorized departmental contact.  If a charge will be incurred by the request, the request should include a valid fund and unit for billing purposes.  All requests will be processed in a timely manner determined by current work load and detail of request.  Requests should be directed to the ITS Service Center here.  With the exception of residential students, telephones used on the campus system must be obtained from Information Technology Services.

The normal process once service to an extension is terminated is that the extension number will go back into the 'pool' of extension numbers to be reassigned for new phone service. In some cases a request may be made to terminate service on an extension and forward all calls to an alternate number within the department.   If the request is warranted forwarding service will be put in place for no longer than two months at no charge to the client.

Installation of New Cabling: 

ITS is responsible for all communications and cabling for the campus premise.

When new cabling is installed in a new structure or existing building, ITS will:

  • Exercise management control of all inside and outside communications cables, ducts, frames and distribution closets.
  • Review building drawings, size cables, select cable routes and provide engineering specifications for the inside and outside plant.
  • Engineer and install outside cable plant from the closest service point to the building distribution frame.
  • Install or arrange installation of telephone riser and station cabling.
  • Administer and reuse or removal of old outside or inside cable plant.

Fees for the above services vary due to the scope of the project.  Please see the ITS Premise Distribution Document or contact the ITS Service Center here for more information.

Payment of Telecom Services: 

Information Technology Services will provide a monthly statement to each department for dial tone charges, equipment, long distance calls, current work order charges, and any other appropriate telecommunications charges.  The charges will be to the fund and unit the department has predetermined and pre-authorized.  All charges will be detailed by the extension number which incurred the charge.

If a department desires a change to the fund and unit being billed to any telephone service the information must be approved by the authorized signer of the account and provided in advance to the ITS Service Manager here.

Access to Telephone Records:

To assure individuals' right to privacy, ITS protects telephone call records from routine disclosure except when needed by:

  • Departments to review monthly bills and charges for validity

  • Appropriate PSU personnel for audit of record keeping procedures or for investigative purposes

  • Any local, state or federal investigative agency for investigative purposes under compliance with any and all federal and state regulations.

Requests for telephone records should be directed to the Telecom Systems Manager here.

Telephone Service Provided: 
  • Collect or Operator-Assisted Calls

Due to the high costs and fees, Pittsburg State University discourages the use of collect or operator-assisted calls.  These calls should only be used in select instances, where deemed appropriate and necessary.  ITS is the registered owner of all the telephone numbers and will receive billing for any such services. When billed, ITS will levy the call charges back to the listed department associated with the extension number, in addition to a $2.00 administrative fee per call. To avoid this fee, hassle and unpleasantness you are encouraged to simply say NO when asked if you will accept the charges.

  • Conference Calls

Special equipment is available for use when making conference calls.  This equipment may be installed in a permanent location or is available for temporary check-out in select locations.  Contact the Information Services Manager here for details.  Arrangements should be made at least 24 hours in advance of the call.

  • Physical Limitations

Any faculty or staff member requiring specialized equipment or consideration should contact ITS. Students with any special needs should contact the Equal Opportunity office at or x4185 (off campus calls should be directed to 620-235-4185).

  • Voice Mail

Voice Mail is available at no charge to any telephone.  This service allows callers to leave recorded messages, which can be checked by the employee from on or off campus.  The number to call to access voice mail is 235-6100.

The voice mail box on a telephone is considered to be confidential information.   When a phone is being reassigned to a new person the existing voice mail box should be deleted and a new one set up. New voice mail boxes are set up with a default password which must be changed by the user.  For assistance contact the ITS Service Center here


2500 Set 
Analog phone 
Basic phone service
$4.15 per month, plus dial tone


Digital Set
One line available
Hands-free speaker and caller ID is standard.
$6.10 per month, plus dial tone 


Digital Set 
Four lines available
Hands-free speaker and caller ID is standard.
$7.51 per month, plus dial tone 

with wired headset $14.51 per month, plus dial tone
with wireless headset $20.03 per month, plus dial tone


Digital Set
Twelve lines available
Hands-free speaker and caller ID is standard.
$8.25 per month, plus dial tone

with wired headset $15.25 per month, plus dial tone
with wireless headset $20.77 per month, plus dial tone


Wireless Conference Phone
Easy to use, portable with noise and echo cancellation.
Works within 150 feet of base station
$18.00 per month, plus dial tone


Telephone Instructions

  • Dialing Instructions
  • *Logging Into Your Mailbox On Campus And Off Campus (WFH Friendly)
  • Playing Your Messages
  • Deleting And Restoring Messages
  • Respond To Messages
  • Composing A Voicemail Message
  • Name Dialing
  • Express Messaging
  • Using Standard Commands
  • Changing Your Password
  • *Recording Greetings And Name For Internal Callers And External Callers (WFH Friendly)
  • *Assigning A Custom Operator (WFH Friendly)
  • Blocking Messages
  • Turning Auto-Login On Or Off
  • Distribution Lists
  • *Remote Voicemail Notification (WFH Friendly)
  • Single Line (Analog) Telephone
  • Multi-Line (Digital) Telephone

Dialing Instructions

Dialing on-campus numbers

  • Dial the 4 digits only.

Local Pittsburg

  • Dial 8 + the 7 digit number.

Long Distance

  • For authorized domestic calls dial: 8 + 1 + (Area Code) + Number.

  • For authorized International calls dial: 8 +011 + (Country Code) + (City Code)+Number.

Directory Assistance

  • For on-campus extensions dial "0"

  • For local numbers: 8 + 1 + 411

  • For Other: 8 + 1 + (Area Code) + 555-1212

Important Numbers

  • University Police: 4624

  • All Emergencies: 911

  • Campus Operator: "0"

Telephone Repair: 4600

Logging into your Mailbox

  1. Dial the voice mail access number.

    • On campus dial 6100.

    • Off campus dial 235-6100.

  2. Enter your mailbox:

    • Enter your mailbox number, then press #.

    • If you are at your phone, just press #.

  3. Enter your password, then press #. 

Playing your Messages

When you log into your mailbox, you are at your first message.

1. Press 2 to play current message.

2. Press 6 to go to the next message, or press 4 to go to the previous message.

3. To disconnect, press 8 3, or hang up

When playing a message:

  • To skip back five seconds, press 1.

  • To skip forward five seconds, press 3.

  • To play a message slower, press 2 1.

  • To play a message faster, press 2 3.

  • To play a message softer, press 2 4.

  • To play a message louder, press 2 6.

  • To pause, press #, to continue, press 2.

Before, during or after playing a message, press 7 6 to delete it. To restore a deleted message, including the message that has been auto-deleted by the system, return to the message and press 7 6. Restoring can only be done during the current session. Once you disconnect the call is permanently deleted.

Before, during or after playing a message you can:

  • Call Sender - To call the sender of the message, press 9.

  • Reply - To reply to a message, press 7 1, record a reply, then press 7 9 to send it.

  • Reply All - To reply to the sender and all recipients of the message, press 7 4, record a reply, then press 7 9 to send it.

  • Forward - To forward a message, press 7 3. Address the message, then press 7 9 to send it. You can record an introduction before sending.

  • To play a message envelope, press 7 2. To record a reply or introduction, see Composing messages.

To compose a message, you address it, record a message, then send it. You can address a message to mailbox numbers or distribution list numbers.

  1. While logged into your mailbox, press 7 5.

  2. Enter the first address, then press #, You can enter more addresses followed by #. (To cancel an address, press 0 #.)

  3. When you have finished, press # again.

  4. Press 5. At the tone, record your message, then press #.

    • To play the message, press 2.

    • To add options, press 7 0, then Urgent 1, Private 4, Acknowledge 5, Timed Delivery 6.

  5. Press 7 9 to send the message.

When addressing a message, you can enter the address by spelling the person's name.

  1. At the address prompt, enter the Name Dialing prefix 1 1 or press *.

  2. Spell the last name, then the first name.

  3. Stop when the system finds the name.

You can send a message to another mailbox without logging into your own mailbox.

  1. Dial the Express Messaging number 2345.

  2. Enter the mailbox number of the person for whom you are leaving the message, then press #.

  3. At the tone, record your message, then hang up.

CallPilot has standard commands that are common to all features, so you don't need a main menu. If you learn these standard commands, you can use all the CallPilot features without memorizing every step.

Playing and Recording Commands: Skip back 1

    • Play 2

    • Skip forward 3

    • Previous message 4

    • Record 5

    • Next message 6

Two main families of commands:

Message commands begin with 7

    • Mailbox commands begin with 8

  1. While logged into your mailbox, press 8 4.

  2. Enter your current password, then press #.

  3. Enter your new password, then press #.

  4. Enter your new password again, then press #.

If your password expires, follow the steps above. CallPilot prevents you from using some passwords if they are too short or too simple, or if you have used the same one recently. Also, CallPilot will require that you change your password on a regular schedule. Keep your mailbox secure by choosing passwords that are not easily discovered. Decide on a system for choosing passwords that is easy for you to remember but hard for anyone else to guess. For example, you can create a unique and easy-to-remember password by combining letters and numbers on your telephone keypad. Passwords must be 6 characters in length.

You can record external, internal, or temporary greetings. Callers from outside PSU hear your external greeting, callers within PSU hear your internal greeting. If you don't record an internal greeting, all callers hear your external greeting. All callers hear your temporary greeting if you record one. Your recorded name (Personal Verification) is used in your greeting and addressed messages, and in Express Messaging, Name Dialing and Remote Notification announcements.

  1. While logged into your mailbox, press 8 2.

  2. Press 1 for External Greeting, 2 for Internal Greeting, 3 for Temporary Greeting or 9 for Personal Verification.

  3. Press 5 to record. Wait for the tone, then record your greeting or name.

  4. Press # to end your recording.

    • To review your recording, press 2.

    • To delete your greeting, press 7 6.

  5. Press 4 to return to your messages.

When you record a temporary greeting, tell your callers the times and dates of your absence, and when you will retrieve your messages. You can set the month, day, and time for the greeting to expire. If you don't set an expiry date, the temporary greeting will stay in effect until you delete it.

In your greeting, you can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues. Tell callers to press zero if they would like to speak to this person in your absence.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 1 to review the current custom operator number.

  2. Enter a new custom operator number.

You can temporarily prevent your callers from leaving messages in your mailbox. As a courtesy to your callers, you should record a temporary greeting that provides details of your absence and tells callers what to do.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 7 for Block Messages.

  2. Turn message blocking on or off:

    • To turn it on all the time, press 1.

    • To turn it off, press 2.

    • To block your messages only when a temporary greeting is in effect, press 3.

  3. Decide how to handle callers:

    • To allow callers to speak to the custom operator you assigned, press 1.

    • To have callers disconnected after your greeting, press 2

Turning Autologin On or Off

With Autologin, you can log into CallPilot from numbers allowed by your administrator without entering your mailbox number and password.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 4 for Autologin.

  2. Press 1 to turn Autologin on, or press 2 to turn it off.

You can create up to 99 personal distribution lists, and record a name to identify each list. Each personal distribution list can contain up to 200 entries. You can enter all of the same types of addresses to which you can send a composed message, except other personal distribution lists.

  1. While logged into your mailbox, press 8 5 for CallPilot tools, then 5 for Distribution Lists.

    • To play a summary of all your lists, press *.

  2. Enter a number from 1 to 99, then press #.

  3. Press 9 if you want to record a name to help you identify this list in the future. At the prompt, press 5, record the list name, then press #.

  4. Press 5 to start entering addresses into the list.

  5. Enter the first address, then press # in the same way you address a message.

  6. Continue to enter addresses, pressing # after each one.

    • To cancel the last number you entered, press 0 #.

  7. When the list is complete, press #.

  8. Press 4 to return to your messages.

CallPilot can notify you of new voicemail messages at a remote (personal or other) telephone number.  This is a great solution in WFH situations. 

To Request Remote Voicemail Notification:

  1. Submit a ticket here requesting Remote Voicemail Notification for your extension on.
  2. Share your 4 digit PSU extension number and the full area code and telephone number for the cell (or other) phone you want CallPilot to call each time a new voice mail message arrives.

Receiving a Remote Notification Call - Step-By-Step

  1. Your phone (the phone you have forwarded your notifications to) rings (caller id shows 620-235-6000)
  2. Answer the phone and say “Hello” (or anything – just some speech to help CallPilot know you’ve answered)
  3. When the announcement begins (It will begin with “Nortel CallPilot, I have a message for (Your Name/Number).  To log in and listen to the message, press 1.”) – press 1 at any time.  You don’t need to wait for the announcement to finish.  Press 1 as soon as CallPilot starts speaking.  A streamlined way to do this on a cell phone – if you’re in a quiet and private area – is to answer the call on speaker, say “hello” then (optionally) mute your mic (you will no longer need to say anything) and bring up your cell phone’s dial pad on the phone’s screen so you’ll be ready to press “1” and log in when the announcement begins.
  4. From this point forward, the process is exactly the same as it would have been if you’d called in to 620-235-6100 to check your messages.  Log in with your 4 digit extension + # and voicemail password + # as you normally do.  See "Logging into your mailbox on campus and off campus" on this web page for more instructions.

Analog phones available for campus use are the 2500 Set and the wireless conference phone.

Permanent Hold

To Activate

Switchhook flash or press LINK button...hear special dial tone...dial #,4...Hang up.

To Return

Lift handset.

Consultation Hold

To Activate

Switchhook flash or press LINK button...hear special dial tone...dial number...consult privately...allow consulted party to hang are reconnected to your original call.

Call Transfer

To Activate

Switchhook flash or press LINK button...hear special dial tone...dial number...announce caller in privacy...hang up.

3-Way Conference

To Activate

Switchhook flash or press LINK button...hear special dial tone...dial number announce conference...switchhook flash or press LINK button to connect all callers...hang up when conference is over.

Dial Intercom

To Use

Lift handset...(hear dial tone)...dial 1- or 2-digit intercom number.

Call Waiting

To Respond

Hear two quick beeps during a answer new call, switchhook flash or press LINK button (first call is put on hold) to incoming caller...(switchhook flash or LINK button to alternate between callers.

Ring Again

To Activate

Switchhook flash or press LINK button...hear special dial tone...dial 11...hear regular dial tone...hang up.

To Respond

Hear short burst of ringing...lift handset...(number is automatically dialed).

To Cancel

Lift handset dial 12...hear regular dial tone...hang up.

Call Pickup

To Respond

Lift handset...dial 13...answer call.

Call Forward

To Activate

Lift handset...dial #,1...hear regular dial tone...dial number where calls are to be forwarded...hang up.

To Cancel

Lift handset...dial #,1...hear regular dial tone...hang up.

Speed Call

To Program or Change (Controller Only)

Lift handset...dial #,2...hear regular dial tone...dial 1-,2-, or 3-digit Speed Call access code...dial new number...hang up.

To Erase (Controller Only)

Lift handset...dial #,2...hear regular dial tone...dial 1-,2-, or 3-digit Speed Call access* (number is automatically erased)...hang up.

To use

Lift handset...dial #,3..hear regular dial tone...dial 1-,2-, or 3-digit Speed Call access code...(number is automatically dialed).

Call Park

To park

Switchhook flash or press LINK button...dial Call Park access code 171 (call is automatically parked on the directory number)...hang up. or Switchhook flash or press LINK button...dial number where you wish to park your call...hang up.

To Retrive

Lift handset...hear regular dial tone...dial Call Park code 172...dial number on which call is parked.

Message Center

To Respond

When Message is Waiting indication is given (audible signal or flashing Message Waiting Lamp) dial Message Center code 6100...receive messages.

Digital phones available for campus use are M3902, M3903 and M3904.

Call Transfer

To Activate

Press Call Transfer key (first call is placed on automatic hold)...dial number...announce caller in Call Transfer key again...hang up.


To Activate

Press Conference key (first call is placed on automatic hold) ...dial number...announce Conference key again...repeat procedure for additional conferees (up to six including yourself).

Call Pickup

To Respond

Lift handset...(hear dial tone) Call Pickup key...answer call

Ring Again

To Activate

Press Ring Again key (lamp lights steadily) ...hang up.

To Respond

Set will buzz (Ring Again lamp flashes)... lift handset...(hear dial tone) Ring Again key.

To Cancel

Without lifting Ring Again key.

Call Forward

To Activate

Without lifting Call Forward key (lamp flashes)...dial number where calls are to be Call Forward key again (lamp lights steadily).

To Cancel

Press Call Forward key (lamp goes dark).

Speed Call

To Program or Change (Controller Only)

Without lifting Speed Call key (lamp flashes) dial 1-,2-, or 3- digit Speed Call access code...dial number to be Speed Dial key again (lamp goes dark).

To Erase (Controller Only)

Press Speed Call key...dial 1-,2-, or 3-digit Speed Call access*(number is automatically erased) Speed Call key.

To use

Lift hand set or press directory number key...(hear dial tone) Speed Dial key...dial -1,-2,or 3-digit Speed Call access code...(number is automatically dialed).

Call Park

To park (Method A)

Press Call Park Call Park key again (call is automatically parked on the directory number) or Press Call Park key...dial number where you wish to park your Call Park key again.

To park (Method B)

Press Call Transfer or Conference key...dial Call Park access code Call Transfer or Conference key again (call is automatically on the directory number). orPress Call Transfer or Conference key...dial access code 171...dial number where you wish to park your Call Transfer or Conference key again.

To Retrieve

Lift handset or press any idle directory number key...dial Call Park access code 172...dial number on which call is parked.

Message Center

To Respond

Message lamp your directory Message Waiting key..retrieve message from Message Center. or Hear audible signal...dial Message Center...receive message.

Call Waiting

To Respond

Press Hold key (to put first call on hold) Call Waiting key to answer call...(to reconnect with the first call, press directory number where call is being held).

Automatic Dial

From Idle Telephone

Lift Auto Dial key (lamp flashes)...dial number to be Auto Dial key again (lamp goes dark).

To Use

Lift handset or press directory number key...(hear dial tone) Auto Dial key...(number is automatically dialed).

Dial Intercom

To Use

Press I/C key...(hear dial tone)...dial 1- or 2-digit intercom number.

Infrastructure Services & Pricing

  • Conference calls
  • Cell Phone Contract
  • Reporting trouble or requesting changes
  • Infrastructure service rates (network and telecom)
  • How PSU IT Infrastructure is Funded
  • Telecom support staff

Who do I use to set up a conference call? is available for employees to use, you will have to set up a free account to use this service.

According to the State of Kansas Purchasing Department, PSU should use West Unified Communications to set up a teleconference bridge.  The state contract number for this vendor is 38509.

What is West Unified Communications?

West Unified Communications provides a service provides an on-demand audio conferencing solution allowing you to initiate a conference call 24/7 without the need to make a reservation or rely on an operator.

What should I do first?

1. Decide if you want a single departmental account or multiple departmental accounts.  Here is the  difference:

a. Single departmental account: A single person within the department will be designated as the Administrator of the account.  Any time a person within the department needs to schedule a conference call the Administrator will provide the person with the dial-in number and conference code.  The Administrator will then receive a monthly statement to reconcile all conference calls to.

b. Multiple departmental accounts:  Numerous people within the department will have accounts allowing them to be Administrators.  They will receive their own dial-in number and conference code to use at their discretion for PSU business.  They will receive a monthly statement with all conference calls for their designated dial-in number.

The biggest difference between the two choices is how a department chooses to handle the reconciling of monthly statements.

2. Decide if you would prefer to receive a monthly paper statement and pay using a PO or use your BPC and receive a monthly statement.  Either way is easy to setup. 

How do I set up an account?

The main contact person for the State of KS at West is Jeanie Harrison.  Jeanie can be reached at 803-379-1777 or via email at  

You will be asked which type of account you want to set up and how you want the account to be billed.  You can either receive an itemized monthly paper bill to be paid by PO or you can receive an itemized monthly bill that was charged to your credit card.  You will receive instruction through the process.  Once the account is set up you will receive in the mail  a card with your account information on it as well as an informational sheet.

How much am I being charged by participant per minute?

West will charge Pittsburg State University .0185 cents per minute per participant.  Operator assisted calls will be charged .12 cents per minute.

After I have my account set up how do I use it?

1. Give the participants the date and time of the conference call, your dial-in number and the conference code.

2. At the specified time, dial your Reservationless-Plus dial-in number.

3. When prompted, enter your conference code followed by #.

4. When prompted, press * to identify yourself as the leader, then enter your leader PIN followed by #.

5. Press 1 to begin your conference.

What will the participants hear when they dial-in?

After dialing the dial-in number the participant, or attendee, will be asked to enter the conference code number.  The automated voice will ask you to say your name and hit #.  Then, you will either enter the conference call or be told that the leader has not arrived yet and be put on hold.  As soon as the leader dials in to the conference call, the attendee will be connected.

If your department is interested in a cell phone, please contact Gina Henry-Matter: x4601 - for further details or to submit a ticket click here.  PSU has a cell phone contract with Verizon.


Reporting Trouble

To report trouble with telephone service or equipment, please call the Gorilla Geeks at x4600 to generate a trouble ticket or to submit a ticket click here. Problems are normally resolved within 24 hours.

Requesting Changes

To have changes made to existing telephone equipment or service, please contact the Gorilla Geeks at x4600 or to submit a ticket click here. A trouble ticket will be created and the change should be made within 1 week.

If a group of people or a department is changing locations it is advisable to contact the telecom support staff as soon as possible. If any construction or building is taking place the staff can work with the appropriate departments to coordinate moving telephone and network services.

New Service

To establish new service, other changes or questions you may call the Gorilla Geeks at x4600 or to submit a ticket click here. An estimate of charges can be provided. For additional services or work requested, an account number should be provided for billing purposes. Please plan ahead with such requests which may take up to two weeks to complete.


Equipment Model

Cost per Month

2500 Set (analog)






M3903 with Wired Headset


M3903 with Wireless Headset




M3904 with Wired Headset


M3904 with Wireless Headset


Wireless Conference Phone


Live Jack


Dial Tone


  • A New Phone Installation is a 100.00 one time fee. Note: In addition, there is a monthly 10.94  fee for any new dial tone as listed in the above table.
  • A Phone Move or Reactivation Of An Existing Drop is a 30.00 fee.
  • A New Network Installation is a 150.00 one time fee. Note: In addition, there is a monthly 10.94 fee for any new live jack as listed in the above table.
  • A Network Move or Reactivation Of An Existing Drop is a 30.00 fee.

If you have questions contact: Gina Henry-Matter: x4601 -


Here are some quick bullets regarding how the PSU Network is funded and what that funding is used for:
  • The PSU network is NOT centrally funded.  The network is de-centrally funded by everyone that uses it.  This funding model was created 22+ years ago with Network Connectivity Fees (circa 2000) and then Infrastructure Fees were later defined (2018).  
  • These fees are connected to ALL networking infrastructure including (data, wifi, voice, video, hard wired, etc). 
  • When you see the terms Infrastructure Fees (monthly) and Network Connectivity (annual) in your billing, these are your network billings. These are the 2 types of billings that make up what your dept pays to fund your network use.  
  • Why are we still using this old funding model? We understand that the model is outdated and out of touch with reality in terms of data use. However, due to campus wide budget constraints, ITS does not bill based on dept's true use of data knowing that the use has skyrocketed over the last 22+ years and that dept'l bills will rise. 
  • So what is this funding used for, anyway?  ITS uses the collected fees to fund all data and voice networking costs: internet and phone service provider fees, hardware, software, and labor/salaries.   
In closing, ITS is in discussion with others about how the network could and should be funded in the future given that budget constraints persist.  However, what we have now (Infrastructure and Network Connectivity Fees) is the current funding model agreed upon by ITS and PSU Leadership to maintain the PSU network. 

Gorilla Geeks Help Desk: x4600 -


Gorilla Geeks  -  109 Whitesitt Hall  -  620-235-4600  -