There are different steps you must take depending on whether your card has been misplaced, permanently lost or stolen.

Misplaced Card

You need to determine if you have misplaced your card, by leaving it at home over the weekend, think you know where it might be, etc. If your card has been misplaced, you need to come to the Gorilla Geeks Office in room 109 Whitesitt Hall or visit the Gorilla Card Online website to report your Gorilla Card as being lost. Reporting your Gorilla Card as lost will block any PSU transactions from occurring, including any Banana Bucks transactions at all locations on campus as well as the ability to access Gibson Dining Hall and obtain tickets to University events.

When your card is found, you must bring it to the Gorilla Card Office or visit the Gorilla Card Online website to report your card as being found. If your card is not found, you will have to purchase a replacement card for $20.00.

Permanently Lost or Stolen Card

If your Gorilla Card is permanently lost or stolen, report it immediately to the Gorilla Card Office, the Gorilla Card Online website, or University Police to deactivate the card and prevent unauthorized use.

To replace your card, visit the Gorilla Card Office and pay a $20 replacement fee. If the card was stolen, bring a police report for a free replacement. Access to your Banana Bucks, meal plan, event tickets, and other services will be suspended until you obtain a new card.

Go Online to: Report your Gorilla ID as Lost
  1. Login to the Gus Portal
  2. In the Search bar look for ‘Gorilla ID/Banana Bucks’
  3. Under ‘Login to Gorilla Card Online,’ click the link for ‘Click here to login’
  4. One the Overview screen on the right side under Quick Links click on ‘I Lost My Gorilla Card’
  5. Click on the button ‘Report My Lost Card’
This will flag your card in the system as Lost.  If anyone finds your card and tries to use it they will not be able to.
Go Online to: Report your Gorilla ID as Found
If you find your card you can report your card as found by:
  1. Login to the Gus Portal
  2. In the Search bar look for ‘Gorilla ID/Banana Bucks’
  3. Under ‘Login to Gorilla Card Online,’ click the link for ‘Click here to login’
  4. One the Overview screen on the right side under Quick Links click on ‘I Found My Gorilla Card’
  5. Click on the button ‘Report My Found Card’
This will show your card as found in the system and allow it to work again.

 

For assistance, contact Gorilla Geeks at 620-235-4600 or geeks@pittstate.edu.