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Voicemail Instructions


Use the telephone keypad to enter messages and mailbox commands.

Logging into your Mailbox
Playing your messages
Deleting and Restoring Messages
Respond to Messages
Composing Messages
Name Dialing
Express Messages
Using Standard Commands
Changing Password
Recording Greetings and Name
Assign a Custom Operator
Blocking Messages
Turning Autologin On/Off
Distribution Lists
Remote Notification
Need more help?




Logging into your Mailbox

  1. Dial the voice mail access number.

    • On campus dial 6100.

    • Off campus dial 235-6100.

  2. Enter your mailbox:

    • Enter your mailbox number, then press #.

    • If you are at your phone, just press #.

  3. Enter your password, then press #.


Playing your Messages

When you log into your mailbox, you are at your first message.

1. Press 2 to play current message.

2. Press 6 to go to the next message, or press 4 to go to the previous message.

3. To disconnect, press 8 3, or hang up

When playing a message:

  • To skip back five seconds, press 1.

  • To skip forward five seconds, press 3.

  • To play a message slower, press 2 1.

  • To play a message faster, press 2 3.

  • To play a message softer, press 2 4.

  • To play a message louder, press 2 6.

  • To pause, press #, to continue, press 2.


Deleting and Restoring Messages

Before, during or after playing a message, press 7 6 to delete it. To restore a deleted message, including the message that has been auto-deleted by the system, return to the message and press 7 6. Restoring can only be done during the current session. Once you disconnect the call is permanently deleted.


Respond to Messages

Before, during or after playing a message you can:

  • Call Sender - To call the sender of the message, press 9.

  • Reply - To reply to a message, press 7 1, record a reply, then press 7 9 to send it.

  • Reply All - To reply to the sender and all recipients of the message, press 7 4, record a reply, then press 7 9 to send it.

  • Forward - To forward a message, press 7 3. Address the message, then press 7 9 to send it. You can record an introduction before sending.

  • To play a message envelope, press 7 2. To record a reply or introduction, see Composing messages.


Composing Messages

To compose a message, you address it, record a message, then send it. You can address a message to mailbox numbers or distribution list numbers.

  1. While logged into your mailbox, press 7 5.

  2. Enter the first address, then press #, You can enter more addresses followed by #. (To cancel an address, press 0 #.)

  3. When you have finished, press # again.

  4. Press 5. At the tone, record your message, then press #.

    • To play the message, press 2.

    • To add options, press 7 0, then Urgent 1, Private 4, Acknowledge 5, Timed Delivery 6.

  5. Press 7 9 to send the message.


Name Dialing

When addressing a message, you can enter the address by spelling the person's name.

  1. At the address prompt, enter the Name Dialing prefix 1 1 or press *.

  2. Spell the last name, then the first name.

  3. Stop when the system finds the name.


Express Messaging

You can send a message to another mailbox without logging into your own mailbox.

  1. Dial the Express Messaging number 2345.

  2. Enter the mailbox number of the person for whom you are leaving the message, then press #.

  3. At the tone, record your message, then hang up.


Using Standard Commands

CallPilot has standard commands that are common to all features, so you don't need a main menu. If you learn these standard commands, you can use all the CallPilot features without memorizing every step.

Playing and Recording Commands: Skip back 1

    • Play 2

    • Skip forward 3

    • Previous message 4

    • Record 5

    • Next message 6

Two main families of commands:

Message commands begin with 7

    • Mailbox commands begin with 8

 


Changing Your Password

  1. While logged into your mailbox, press 8 4.

  2. Enter your current password, then press #.

  3. Enter your new password, then press #.

  4. Enter your new password again, then press #.

If your password expires, follow the steps above. CallPilot prevents you from using some passwords if they are too short or too simple, or if you have used the same one recently. Also, CallPilot will require that you change your password on a regular schedule. Keep your mailbox secure by choosing passwords that are not easily discovered. Decide on a system for choosing passwords that is easy for you to remember but hard for anyone else to guess. For example, you can create a unique and easy-to-remember password by combining letters and numbers on your telephone keypad. Passwords must be 6 characters in length.


Recording Greetings and Name

You can record external, internal, or temporary greetings. Callers from outside PSU hear your external greeting, callers within PSU hear your internal greeting. If you don't record an internal greeting, all callers hear your external greeting. All callers hear your temporary greeting if you record one. Your recorded name (Personal Verification) is used in your greeting and addressed messages, and in Express Messaging, Name Dialing and Remote Notification announcements.

  1. While logged into your mailbox, press 8 2.

  2. Press 1 for External Greeting, 2 for Internal Greeting, 3 for Temporary Greeting or 9 for Personal Verification.

  3. Press 5 to record. Wait for the tone, then record your greeting or name.

  4. Press # to end your recording.

    • To review your recording, press 2.

    • To delete your greeting, press 7 6.

  5. Press 4 to return to your messages.

When you record a temporary greeting, tell your callers the times and dates of your absence, and when you will retrieve your messages. You can set the month, day, and time for the greeting to expire. If you don't set an expiry date, the temporary greeting will stay in effect until you delete it.


Assigning a Custom Operator

In your greeting, you can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues. Tell callers to press zero if they would like to speak to this person in your absence.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 1 to review the current custom operator number.

  2. Enter a new custom operator number.


Blocking Messages

You can temporarily prevent your callers from leaving messages in your mailbox. As a courtesy to your callers, you should record a temporary greeting that provides details of your absence and tells callers what to do.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 7 for Block Messages.

  2. Turn message blocking on or off:

    • To turn it on all the time, press 1.

    • To turn it off, press 2.

    • To block your messages only when a temporary greeting is in effect, press 3.

  3. Decide how to handle callers:

    • To allow callers to speak to the custom operator you assigned, press 1.

    • To have callers disconnected after your greeting, press 2


Turning Autologin On or Off

With Autologin, you can log into CallPilot from numbers allowed by your administrator without entering your mailbox number and password.

  1. While logged into your mailbox, press 8 0 for Mailbox Options, then 4 for Autologin.

  2. Press 1 to turn Autologin on, or press 2 to turn it off.


Distribution Lists

You can create up to 99 personal distribution lists, and record a name to identify each list. Each personal distribution list can contain up to 200 entries. You can enter all of the same types of addresses to which you can send a composed message, except other personal distribution lists.

  1. While logged into your mailbox, press 8 5 for CallPilot tools, then 5 for Distribution Lists.

    • To play a summary of all your lists, press *.

  2. Enter a number from 1 to 99, then press #.

  3. Press 9 if you want to record a name to help you identify this list in the future. At the prompt, press 5, record the list name, then press #.

  4. Press 5 to start entering addresses into the list.

  5. Enter the first address, then press # in the same way you address a message.

  6. Continue to enter addresses, pressing # after each one.

    • To cancel the last number you entered, press 0 #.

  7. When the list is complete, press #.

  8. Press 4 to return to your messages.


Remote Notification

CallPilot can notify you of new messages at a remote telephone number or pager.

To turn Remote Notification on and off:

  1. While logged into your mailbox, press 8 5 for CallPilot Tools, then 2 for Remote Notification.

  2. Press 1 to turn it on; press 2 to turn it off.

  3. Press 4 to return to your messages.

To change your telephone or pager number, message notification type, notification days, and notification times.

  1. In Remote Notification, press 5 to review your settings.

  2. Press 5 again to change the first setting.

  3. After each setting, change it if required, or press # to leave the setting without change. Press 3 to go to the next setting.

  4. Press 6 to exit setup change.

  5. Press 4 to return to your messages.


Need more help?

Press * at any time for Help prompts.

For additional information contact any member of the Telecom Support Staff.