There are different steps you must take depending on whether your card has been misplaced, permanently lost or stolen.
You need to determine if you have misplaced your card, by leaving it at home over the weekend, think you know where it might be, etc. If your card has been misplaced, you need to come to the Gorilla Card Office in the Overman Student Center or visit the Gorilla Card Online website to report your Gorilla Card as being lost. Reoporting your Gorilla Card as lost will block any PSU transactions from occurring, including any Banana Bucks transactions at all locations on campus as well as the ability to access Gibson Dining Hall and obtain tickets to University events. We also recommend that you contact Commerce Bank at 1-800-617-7480 to prevent unauthorized use of your card.
When your card is found, you must bring it to the Gorilla Card Office or visit the Gorilla Card Online website to report your card as being found. If your card is not found, you will have to purchase a replacement card for $10.00.
Permanently Lost or Stolen Card
If your card has been permanently lost (you have no idea what happened to it) or stolen, you need to report it as soon as possible to the Gorilla Card Office, the Gorilla Card Online website, or the University Police. Your Gorilla Card will be deactivated, preventing any unauthorized use. Although the Gorilla Card Office will report a permanently lost card to Commerce Bank when you replace your Gorilla Card, you should also inform Commerce Bank as soon as possible to prevent unauthorized use of your card.
At your earliest convenience, you need to come to the Gorilla Card Office and purchase a replacement card for $10.00. You will not have access to your Banana Bucks account, meal plan, or University event tickets and other services until you replace your ID card.
For questions concerning web issues, contact Jeff Schooley, Gorilla Geeks, at 620-235-6166 or at firstname.lastname@example.org.