There are different steps you must take depending on whether your card has been misplaced or permanently lost/stolen.

Misplaced Card
You need to determine if you have misplaced your card, by leaving it at home over the weekend, think you know where it might be, etc. If your card has been misplaced, you need to come to the Gorilla Card Office in the Overman Student Center and have a hold placed on your Gorilla Card. A hold status will block any PSU transactions from occurring, including Banana Bucks transactions at the bookstore, Axe Library, food service locations and laundry facilities, as well as the ability to access Gibson Dining Hall and obtain tickets to University events. We also recommend that you contact Commerce Bank at 1-800-617-7480 to prevent unauthorized use of your card.

When your card is found, you must bring it to the Gorilla Card Office so the Hold status can be removed. If your card is not found, you will have to purchase a replacement card for $10.00.

Permanently Lost or Stolen Card
If your card has been permanently lost (you have no idea what happened to it) or stolen, you need to report it as soon as possible to the Gorilla Card Office during regular business hours or contact University Police if the Gorilla Card office is closed. The Gorilla Card Office staff will mark your card as lost. Although the Gorilla Card Office will report a permanently lost card to Commerce Bank, you should also inform Commerce Bank as soon as possible to prevent unauthorized use of your card.

At your earliest convenience, you need to come to the Gorilla Card Office and purchase a replacement card for $10.00. You will not have access to your Banana Bucks account, meal plan, or University event tickets until you replace your ID card.