Computer
If you are having problems or need assistance with your computer, you should follow one of these steps:

• Contact the Technical Support Consultant for your area or person in charge of the service with which you are having problems.
• The Contact Person in your department has the ability to enter a trouble ticket.  The Trouble Ticket link is located on the contact person's GUS menu under Miscellaneous Processes.
• Call the Gorilla Geeks Help Desk at extension 4600.  They will create a trouble ticket and assign it to the appropriate person for resolution.

Network
If you think there is a problem with the network, you should:

1. Determine if the problem is associated with a specific program, limited to off-campus browsing, or all network activity.
2. Check to see if others in your area are having similar problems.
3. Contact the Gorilla Geeks Help Desk (x4600) to report the problem.  The more specific information provided the sooner the problem can be resolved.

Telephone
If you are having a problem with your phone, you should:

1. Make sure the cord is firmly plugged into the correct jack.
2. Make sure the handset cord is firmly plugged into the telephone base.
3. Try another call to ensure the problem isn't associated with only one call.
4. If you continue to have problems, contact the Gorilla Geeks Help Desk (x4600) to create a trouble ticket.  The more specific information provided the sooner the problem can be resolved.

It is important to note that you can not move your telephone to a different jack and continue to receive service.  If you want to move your phone, a trouble ticket will need to be generated and billing information provided.