Frequently Asked Questions
1. How much does Resnet cost per semester?
2. Do I need to purchase security/antivirus software for my computer?
3. Can I use wireless in the residence halls?
4. Only MacOS and Windows are supported. Can I use a different operating system?
5. I'm having problems with my computer not relating to my ResNet connection. Is there a place on campus I can take it to be fixed?
6. What if I move rooms?
7. Why can't I hard code my IP address?
8. Need Additional ResNet Support?
A: Resnet costs are included into the semester housing bill. There are no additional costs included with this service.
A: Yes you will need to provide your own virus protection. There are many free applications available. Pitt State has partnered with e-Academy.com to provide software at low prices. To view available software, check pricing, and make purchases log into GUS and click on "Purchase Microsoft Software" at the bottom of the Personal Information section. Note: Students must be enrolled in at least one credit hour to be eligible for this offer (meaning: you can't purchase anything until after your PITT C.A.R.E.S. date).Free firewall software can be found at www.zonelabs.com . Spyware software can be found at www.safer-networking.org and www.lavasoft.de . Also Gorilla Geeks can assist with spyware and malware protection.
A: Yes! Pittsburg State University has extended its open wireless network to include the residential dorms. You should have wireless access just about anywhere on campus.
A: Yes. ResNet is a straight forward Ethernet connection. The operating systems listed are for support reasons only. Unfortunately, ResNet Technicians may only provide support for MacOS and Windows systems. However, ResNet Techs may still support cabling or other questions not pertaining to the system software.
A: Yes! We have an on-campus repair facility at Whitesitt Hall called Gorilla Geeks.
A: Moving that computer to another residence hall port will not effect its use.
A: Because ResNet users gain IP addresses via DHCP, one resident hard coding an IP may cause problems for another resident. ResNet asks that users please use DHCP for IP address configuration.
If you need support for your ResNet connection or if you have questions, please contact a Gorilla Geeks ResNet Technician. ResNet Techs can be reached at 235-4600, stopping by the help desk (109 Whitesitt Hall) or e-mail, firstname.lastname@example.org
ResNet Techs make every attempt to return calls within 24 hours but due to heavy call volume, response may be slower during the beginning of each semester. Resident's understanding during these times is greatly appreciated.
Gorilla Geeks can help with installing network cards, cleaning viruses,and other computer services etc. We are located on campus, in 109 Whitesitt Hall. Any support given in these areas is of a purely advisory nature. Neither University Housing nor Pittsburg State University accepts responsibility for any damage or loss in these situations.