Photo of Lee Lay at workLee Lay
Senior Technical Writer/Project Lead

Captiva Software Corporation, San Jose, California
1999 M.A. in English; 1998 B.A. Literature

My main obligation is to ensure that the writers on my team meet their deadlines and produce high quality installation guides, online help, release notes, and user manuals. To help them, I perform a variety of tasks each day. I perform peer edits, deconstruct the meanings of software bugs, create documentation plans, negotiate deadlines with the other teams, help with determining logical organization for collateral, create templates for future releases, test existing documentation, attend product meetings, and sometimes write procedures or overview material.

The IT industry is very deadline-driven, so it seems that technical writers are always working toward a release date. The company for which I work has different product families, so it's not unusual for me to focus on several different products with overlapping releases at one time.