Lynn Murray, Ph.D.
Gladys A. Kelce College of Business
Dr. Lynn M. Murray earned her Ph.D in Marketing from the University of Missouri-Columbia, graduating in August, 2007. She received her MBA from Pittsburg State University in 2001, and her BBA in Marketing from Pitt State in 1988. Before returning to Pitt State for her MBA in 2001, Dr. Murray worked in the hospitality industry for firms such as YUM!, Disney, and Brinker International. She also worked in sales as an advertising sales representative, a college admissions counselor, and a human resources recruiter.
In her teaching, Dr. Murray emphasizes learning and application through the use of live cases. In these projects, students work with non- and for-profit clients, gathering data from various sources to provide clients with guidance. Projects have included developing proposals for downtown businesses, conducting customer satisfaction surveys, developing marketing plans for new-to-market products and services, and positioning plans for local organizations.
Dr. Murray's research interests are focused on the delivery of services. Her research is cross-disciplinary, integrating operations, marketing, and management perspectives in the exploration of how organizational structure affects customers, employees, and profitability in service organizations.
In her free time, Dr. Murray enjoys spending time with family and friends, reading, and traveling.